Privacy Policy

What we collect

When you place an order we collect your name, email address and shipping address, along with the items and kids sizes you ordered and your Australian mobile number. Enquiry forms collect the details you choose to send us.

Payment information

Card payments are processed by Stripe. We do not receive or store your full card details — we only see the payment reference and whether the payment succeeded.

How we use it

We use your details to process and send your order, to email you an order confirmation, and to answer your questions. We don't sell your information.

Who we share it with

We share order details with Stripe for payment, our email provider for order messages, and Australia Post for delivery. Lovable hosts our store and handles visitor analytics. Where advertising is permitted, Meta receives the limited advertising data described below.

Visitor analytics

Lovable's analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. It records pages visited, where visitors came from, country, browser, operating system, device type, time on site, page loading speed and errors. Page visits, time on page, speed and errors are recorded for every visitor, without cookies and without identifying anyone. Detailed data is kept for 90 days and daily summaries for a year.

Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

Meta advertising measurement

We use the Meta Pixel for Facebook and Instagram advertising measurement, attribution and optimisation. When permitted, it reports page visits, product identifiers viewed or added to a bag, checkout starts, and verified purchases with the actual AUD value and an opaque order identifier. It may set advertising cookies such as _fbp and _fbc; Meta also receives ordinary browser and network information, including IP address, browser details and the page address. Meta may process this information overseas and connect it with information it holds under Meta's privacy policy.

We do not send customer names, email addresses, telephone numbers, delivery addresses, selected child sizes or age details as advertising fields or in event URLs. Automatic customer matching and Conversions API are not enabled. Owner pages and URLs containing query information are excluded. We do not send Meta activity known to concern a child under 13. An under-13 visitor can identify this in Cookie settings to disable advertising measurement.

Advertising waits for acceptance in the EU/EEA, UK, Switzerland, all Canada and locations we cannot determine. Elsewhere it follows regional permission unless you reject it. Global Privacy Control overrides acceptance. Use Cookie settings in the footer at any time to accept or refuse analytics and advertising separately. Refusal stops future advertising events; accepting later does not replay previously blocked activity. Choices are saved in your browser for up to 12 months (refusals are reviewed after approximately six months); versioned choice evidence is kept locally, with limited permission evidence alongside a purchase measurement claim. Purchase duplicate guards do not prove Meta received an event.

Access, correction and complaints

You can ask us for a copy of the information we hold about you, ask us to correct it, or raise a privacy concern by emailing orders@thesoccerkits.com.au.